Best Practices for our Bidders...
Registering as a New Bidder First of all, welcome! We're glad to have you join us! To register for our online auctions, click the "Login/Register" link at the top of any page. There you can create a username and password and fill out your information. Please note that we will most commonly use email to communicate with you about notifications and invoices. Please provide us with your best email address.
Already have an account and need to verify your email? Login to BidMiller.com and click "Account" in the top right corner. Click the highlighted "Resend Link". Then go to your email inbox and find an email from email@example.com. Open the email and click the blue button inside to verify your email. If you have a Gmail or Yahoo account, you may need to add firstname.lastname@example.org to your contact list.
Your Web Browser matters We recommend using Google Chrome, Apple Safari, Mozilla Firefox, Microsoft Edge, or others. You can download these for free with a quick Google search. Unfortunately, Internet Explorer has become outdated and will not give you the best experience. Extended Bidding Timer Our auctions have a soft close. This means if a bid is placed on that item while it is closing, the clock will continue to reset until there are no bids, then it will close and sell to the high bidder. This process simulates a live auction where the Auctioneer accepts bids until there are no more bidders. "Going once... going twice..." Buyer Premiums Many of our auctions have a buyers premium. This is a percentage that is added to the winning bid amount to creates the total contract price. The buyers premium is prominently displayed in the terms of the auction. (Example: Final bid price of $100 + 10% Buyers Premium = $110 total contract price)
Invoices After the Auction We email a notice to you immediately after the auction that your invoice is available and will provide a link to view it. Your invoice is also available under your Account on our website. To access it online, simply log in and click "Account" in the top right corner. There you can find your invoice for that auction and all past auctions. Picking Up Your Items Each auction has a designated pick up date, time and location specified in the the terms. Sometimes items may be located at one of our facilities, sometimes at a client's home, and sometimes the auction may have equipment located in multiple locations. All you need to do is check the terms of the auction to find out. Please note that if you do not pick up your items at the designated pick up time, an appointment will need to be made to get your items at the auction manager’s convenience and applicable charge may be added to your invoice.
Max Bids You can also leave a maximum bid on an item you're interested in and BidMiller.com will automatically bid up to that amount on your behalf. Note that it will only bid for you if another bidder places a bid. This is a great feature if you want to bid on an item and not want to continue monitoring it. For example, if an item has a current bid of $30. You can type '$100' in the max bid box. BidMiller.com will incrementally bid for you up to $100 only if other bidders bid against you. If two bidders happen to place a bid for the same amount, the tie goes to the bidder who placed their bid first.
Lot Detail You can click on each lot to view more information and pictures. Some items require more details and pictures than others. The detail could include the item’s extra features, condition details, notes from the auction manager, location of the item, along with more pictures. Before bidding, we encourage you to look at all of the pictures so you do not miss anything.
Watchlist When you are logged in to BidMiller.com, you can see view your watchlist by clicking the link in the top right hand corner. Items that you placed a bid on will be automatically added to your watchlist. You may also add items to your watchlist by clicking the 'eye' symbol on a lot. The watchlist will show items from multiple auctions at one time. During auction closing, you may also view the watchlist to bid as it shows a live countdown timer. Notices We send outbid notices, invoices, and other items to your email address you registered with. They may end up in your spam or junk folder. They come from email@example.com and you may need to add this email to your contact list to receive them in your inbox.
If you do not pick up your items at the scheduled loadout time, an appointment will need to be made to get your items at the auction manager’s convenience and applicable charge may be added to your invoice.
Frequently Asked Questions...
I love going to auctions but online auctions are new to me. What should I know? You should know that there's really no difference, except that instead of us setting the price, you get to! Instead of having to go to the house, you get to buy from the comfort of your own home. All of our auctions allow for proxy or max bids. This means you can put in the most you're willing to pay and you don't have to sit through the auction constantly checking on your item. Simply put in what you feel comfortable paying and check back to see if you won. However, some of the most fun with the online auctions is being on at the end and bidding. The majority of action takes place towards the end of the auction.
How do I bid? When the auction opens, click on the catalog and register to bid in that particular auction by agreeing to payment terms. You can then place your bids on your desired lots, or you can also “watch” lots that you are interested in. When an auction is closing, watch your lots as the timer begins to run out. You may continue to bid until the timer is expired. The timer will continue to extend the time as long as the bidding continues. You may also place a “max” bid, please note that this WILL NOT drive up the bid to that amount, but will simply secure the lot for you up to that particular amount. Just because you have a max bid of $100, you will not necessarily pay $100 for it, it will be sold at the highest amount. Do I have to include my credit card to register to the Miller & Co. Auctions website? No, You do not need to give us your credit card information, just a valid email and a unique Username or Password of your choice. There is only one account issued per email address. It's quick, easy and keeps you up to date and informed on all current and upcoming events in real time! Why does the amount of time keep going up at the end? Towards the end of the auction, generally within the last few minutes, we add a certain amount of time after each bid is placed. This is known as a "soft close". It is done intentionally to give bidders time to evaluate if they'd like to continue to bid. It can extend a lot by an indefinite amount of time but ultimately benefits both the bidder and the seller.
I won an item, what do I do now? Pay and pickup your item. Pickup days are typically the day after the sale ends. Please refer to your invoice for the date, time and location of pickup. Pickup times are firm. If you anticipate having a problem picking up your item(s) at the specific time/location please contact us as quickly as possible.
I forgot my user name and/or password. What do I do? From the login home screen, select "Forgot Password" and enter your username. Password reset instructions will be sent to the email address registered to your account.
Can you appraise my items? This is a question we get asked a lot. Typically, yes, we can, but the point of the auction is that the free market decides on the value. If you're looking for an appraisal in order to set a minimum, this is a possibility but not typically how we operate. We haven't found that to be the most successful way to run an auction.
Why do you start at a dollar? We have found that starting at a dollar is most beneficial to both the seller and the buyer. It allows for the market to dictate the value, not us. When auctions are set at a certain price it makes bidders think that's how much the item costs, and they don't want to go above that. Starting at a dollar garners interest and gains traction. While this occasionally allows the bidder to get an amazing deal, we believe it evens itself out over the course of the auction. It is, in our opinion, the best way to do it and works best for both the buyer and seller.
How will I know if my bid was successful? When you place your bid, a notification will pop up on the top right. If the box turns green, you're winning that lot, if the box is red, someone has outbid you. You can continue to bid until you're winning the item and you see your name after "Winning User:" for that particular lot. Will other users be able to see my information? No. The only information that will be public is the bid number that is assigned to you for a specific auction.
What security measure does Miller & Co. Auctions use to keep my personal and credit card information safe? It is secured by the largest online merchant provider, Stripe.com, their security protocols are industry leading. All transaction information is stored in a secure and encrypted manner by Stripe.com, your credit card information is not visible to Bartlett Auctions.
How do I know I have been outbid? You will receive an email or text message confirming you have been "Outbid", a link within will allow you to quickly gain access to the item to place a higher bid if so desired.
What is a Watch List? A Watch List displays items you wish to monitor. Watching an item helps you keep track of it and ensures you don't miss out on winning the item when willing to bid more than your rival! Any item you bid on is automatically added to your Watch List.
Can I retract my bid? All bids on our site are legally binding. If you are the successful bidder, you enter a legal contract to purchase the item and will be considered the buyer of the item. Please consider your bids carefully before placing them. Have a different question? Fill out the form below and our Customer Service team will get back to you as soon as possible!